Privacy & Data Collection
Last updated October 22, 2025
Your privacy matters to us.
Here’s how we protect your data and respect your rights.
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1. Introduction
Built by Transport Professionals
With 35+ years in logistics, we understand the importance of protecting your operational data.
Thank you for choosing DFRNT by Deliver Different.
We’re a family-owned New Zealand company with 35+ years of transport operations experience. We built DFRNT because we understand what matters to logistics professionals like you—including privacy and data security.
This Privacy Policy explains in plain language how we collect, use, and protect your information when you use our Transportation Management System. We’ve organized it so you can quickly find what you need.
By using DFRNT, you agree to this Privacy Policy. If you have questions or don’t agree with these terms, please contact us before using our Services.
2. Information we collect
We collect information you provide directly to us when you create an account and use DFRNT. Here’s what we collect and why:
Personal Information
Account details, profile, identity verification, payment info, employment data
Usage Data
Device info, logs, location data, performance metrics, route information
Communications
Messages, notifications, support interactions, metadata
2.1 Personal Information
- Account Information: Name, email, phone, username, password, company details
- Profile Information: Profile picture, job title, preferences
- Identity Verification: Driver’s license, employment verification, ID documents
- Payment Information: Payment methods, billing address, transaction history
- Employment Information: Employment status, company code, work history
2.2 Usage Data
Like most software platforms, DFRNT automatically collects technical information:
- Device information (hardware model, OS, unique identifiers)
- Log information (usage details, error reports, browser type)
- Location data (real-time geographic location for delivery tracking)
- Performance data (delivery metrics, route info, timing data)
2.3 Communications
We collect information when you communicate with us or other users through the App, including communications content and metadata.
3. How We Use Your Information
We use your information to run DFRNT effectively and give you the best possible experience. Specifically, we use it to:
- Provide, maintain, and improve our Services
- Process and complete transactions
- Facilitate delivery operations and logistics management
- Verify your identity and employment eligibility
- Enable communication between drivers, dispatchers, and customers
- Monitor and analyze usage patterns and trends
- Address technical issues and troubleshoot problems
- Enhance the safety and security of our Services
- Send technical notices, updates, and administrative messages
- Respond to your comments, questions, and customer service requests
- Comply with applicable laws, regulations, and legal processes
4. Sharing Your Information
We Never Sell Your Data. Your personal information is never sold to third parties for marketing purposes. Period.
Your trust matters to us. We only share your information in limited circumstances:
4.1 With Your Employer or Company
If you’re using DFRNT through your company or employer, we may share:
- Usage data (login times, feature usage)
- Performance metrics (delivery times, route completion)
- Communication records related to work
4.2 With Service Providers
We share information with third-party vendors who help us operate DFRNT, including cloud hosting (AWS), payment processors, and analytics providers.
4.3 For Legal Reasons
We may disclose information when legally required to:
- Comply with laws, regulations, or legal processes
- Protect rights, property, and safety
- Detect, prevent, or address fraud and security issues
- Enforce our Terms of Service
4.4 Business Transfers
If we’re involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.
4.5 AWS SNS Services
We use Amazon Web Services (AWS) to send you notifications, alerts, and updates via SMS or push notifications.
- Your contact info is processed by AWS for message delivery
- Standard message rates may apply
- You can opt out anytime (reply STOP to SMS)
- We don’t share your number with third parties for marketing
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Secure AWS cloud infrastructure with enterprise-grade protection
- Access controls and monitoring to prevent unauthorized access
- Regular security audits and vulnerability assessments
However, no system is 100% secure. We continuously work to protect your information.
6. Data Retention
We retain your information only as long as necessary to provide DFRNT Services and comply with legal obligations.
- Active account data: Duration of service + 30 days
- Transaction records: 7 years (regulatory compliance)
- Performance data: 2 years for analytics
- Communications: 1 year unless legally required longer
7. Your Rights & Choices
You have control over your personal information. Depending on where you live, you have specific legal rights regarding your data.
Access and Update
View and edit your profile information, contact details, and preferences in your DFRNT account settings.
Control Location Data
Enable or disable location services in your device settings. Note: This may impact certain features.
Communication Preferences
Opt out of promotional communications by following instructions in those communications or adjusting account settings.
Data Subject Rights
In certain jurisdictions (EU, California, New Zealand), you have rights to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Request restrictions on processing
- Object to certain types of processing
- Request data portability
To exercise any of these rights:
Email: privacy@deliverdifferent.com
We’ll respond within 30 days for most requests.
We may need to verify your identity before processing your request.
8. Children's Privacy
DFRNT is designed for professional use in commercial transportation and logistics. Our Services are not intended for anyone under 18 years of age.
We don’t knowingly collect information from children. If you’re a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@deliverdifferent.com, and we’ll delete it.
9. International Data Transfers
DFRNT operates in New Zealand and the United States. Your information may be transferred to, and processed in, countries other than your country of residence.
We ensure appropriate safeguards are in place for international data transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Compliance with Privacy Shield principles where applicable
- Adequate data protection measures meeting international standards
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our Services evolve or to comply with legal requirements. When we make changes, we’ll:
- Update the “Last Updated” date at the top of this page
- Notify you via email if the changes significantly affect your rights
- Post a prominent notice in the DFRNT platform for major updates
- Give you a reasonable time period to review changes before they take effect
11. California Privacy Rights
California residents have specific rights under the CCPA, including:
- Right to Know: What personal information we collect, use, and share
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of personal information (Note: We don’t sell your data)
- Right to Non-Discrimination: Equal service regardless of privacy choices
For complete details, please see our California Privacy Notice.
12. Contact Us
Questions About Your Privacy?
We’re committed to transparency and protecting your rights.
Deliver Different
Privacy Team
Email: privacy@deliverdifferent.com
We typically respond to privacy inquiries within 48 hours.
